FAQs

Delivery

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 5-8 business days
International: 10-20 business days

Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

What's the status of my order? How do I track my order?

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

Why can't I select the color/size combination I want?

It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color.

Can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.

What is your privacy policy?

Please view our privacy policy HERE

Is my personal and credit card information safe on your website?

Yes. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.